When it comes to customer relations, your receptionist/office manager is a key member of the team. The initial interaction she/he has with customers can make or break a new relationship. Here are a few tips for making a great first impression:
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A live voice makes a difference: While an automated voice system can save time and money, studies show people vastly prefer speaking with a person over listening to a machine.
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Put the right person in place: The first conversation sets the tone for the relationship you build with your customer, so make sure your receptionist/office manager is welcoming and friendly.
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The ambassador: Your receptionist/office manager should know your company inside and out, be attuned to employee schedules, direct calls efficiently to avoid customer hand-off's, and be your company's most enthusiastic supporter.
